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Video Loading Issue from Instagram/Facebook Ads Clicks | Reploverse

Product Support

Video Loading Issue from Instagram/Facebook Ads Clicks

·Jun 17, 2025 07:27 PM·

Hi I'm seeing this issue where a random video from lower down on my page loads in 1/3rd of the time when someone clicks off an Instagram/Facebook ad

7 comments

· Sorted by Oldest

May H.
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We published a page yesterday that has a video in the header so I think we may have accidentally made a global change that led to this
Carissa C.
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Hi May! Can you send us a link to that page?
Liam
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I’ve has this issue before on pages that use Replo video blocks, but was not able to consistently replicate it or find a fix
Pylon
APP
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HI May H. just checking in to see if you could provide the link? We can take a closer look
May H.
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Hi! It's happening on these: https://dashboard.replo.app/editor/bb3b4b38-1e09-4554-ac3a-e5e26ec3be0b/f1ddcbbe-d64a-4ff7-8086-ea2631ec3dd0 https://dashboard.replo.app/editor/bb3b4b38-1e09-4554-ac3a-e5e26ec3be0b/4c352a5a-1af5-4987-a561-50f758f9abbd https://dashboard.replo.app/editor/bb3b4b38-1e09-4554-ac3a-e5e26ec3be0b/9d3fd9cb-f559-445e-9f30-396439641f2c
Steve S.
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Hi May H., having a tough time reproducing this. I also see these pages were edited recently so maybe you all figured it out. The one thing I say here is maybe the Mobile Video component was loading in because it was set to Eager Load and Auto-Full Screen (the latter is off now)? If it's still happening, maybe you can give us some more reproduction help? I tried opening this page: https://takestasis.com/pages/yourbrain_0605_gwpcase in a normal browser on mobile and also opening in the IG browser (not via an ad but just via a message send via DMs). Are you able to consistently reproduce and if so how? What flow are you using and what device are you seeing this on?
May H.
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I was only able to reproduce coming off of an ad, not from clicking on the link alone. I think we figured out a workaround by changing the formatting of our videos - thanks!