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Confusion Over New Billing/Integration Structure for Managing Clients

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Apparently there has been an update to the billing/integration structure, and now I'm completely lost as to how I'm supposed to manage multiple clients. Before, I could integrate/de-integrate between projects as needed. I build while on the free plan, and then switch to paid in order to publish. Now it's only letting me integrate a single store, even after de-integration/cancelling the unrelated store (image attached). Can I not have one store on a paid plan, and another on free? And if the solution is to pay for the plan with 3 simultaneous integrations, then why is billing handled through the client's Shopify, and not on my end? Surely the intention isn't to have the client pay for my other client's replo integrations. The link to switch to stripe payments takes me to a blank page with some code on it. What is the intended design from the Replo team here? It's a little convoluted and unintuitive unless there's something I'm missing. Very confused and time is burning while I'm unable to integrate and work on Client 2's build.

  • Avatar of Noah Gilmore
    Noah Gilmore
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    I think you'd probably want to create another workspace for this - workspaces which are billed through Shopify can't add more shopify integrations since we wouldn't know which one to use to bill, but if you create another worksapce that should work fine. That new workspace will just be on the free plan until you upgrade it. Recommend starting a support chat in-app as well, our team can walk you through how to set up the new workspace 👍

  • Avatar of Chip Haggerty
    Chip Haggerty
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    Hey Noah, thank you for the response. I assumed that workspaces would be the key here, so that added to the confusion when pressing "connect store" in the dashboard yielded this message. Thankfully it did work when I connected the store within the editor, as opposed to the dashboard.