Concerns Over New Updates Affecting Client Experience

New updates dropping in are not good at all those are all clients complaining about images not loading and him have to go upload images in Shopify then pull in replo and honestly the new update that we can’t click stuff directly or highlight stuff to edit together again is really annoying things is really getting worst not getting better now. Thank you.

38 comments

Ajeigbe Blessing ( Replo Expert )
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Client is not happy at all and am going Lose this biggest client of mine and we’ve been using replo for months now.
Ajeigbe Blessing ( Replo Expert )
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Noah Gilmore
Noah Gilmore
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Huh, I’m not aware of any issues with images. What’s the email you used to start a support thread? We’d need some more info here to see what’s going on
Ajeigbe Blessing ( Replo Expert )
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Ajeigbeblessing91@gmail.com
Noah Gilmore
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Great, I’ll follow up here
Noah Gilmore
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hm, I see there was a followup 8 minutes ago that said that it was a wifi issue - looks like it works after turning wifi off and going using cellular data
Noah Gilmore
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potentially an issue with the client's wifi connection?
Noah Gilmore
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we'll look into it, there's a lot of weird network stuff that can go wrong here
Ajeigbe Blessing ( Replo Expert )
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It’s weird am still facing the issue with me actually but client also get back to me it fine on its end but am downloading VPN now to see
Noah Gilmore
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can you open the console and paste a screenshot of the network tab? I'd be interested to see what the responses are for the images
Noah Gilmore
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screenshots of the console as well with any errors you might see are also helpful
Noah Gilmore
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down to huddle here too if you'd like!
Ajeigbe Blessing ( Replo Expert )
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Noah Gilmore
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huh, connection refused
Noah Gilmore
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that definitely does seem like a wifi-related issue
Ajeigbe Blessing ( Replo Expert )
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It not like this before honestly
Noah Gilmore
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same happens in incognito mode, right?
Ajeigbe Blessing ( Replo Expert )
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But that’s fine for now since client figure it out
Noah Gilmore
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It could also be the internet service provider blocking the images CDN. You're in Nigeria right? What country is the client in? Does this page load for you on a phone, vs on desktop?
Ajeigbe Blessing ( Replo Expert )
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Client Spain, me Nigeria
Noah Gilmore
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very weird
Ajeigbe Blessing ( Replo Expert )
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Images don’t load on my mobile too
Noah Gilmore
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same internet service provider potentially?
Ajeigbe Blessing ( Replo Expert )
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Yes
Noah Gilmore
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very interesting. I'm also interested in if it continues to happen for you - will check in tomorrow and see if you still see the same thing, but glad it's working for the client now
Ajeigbe Blessing ( Replo Expert )
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Working now
Noah Gilmore
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oh, it works now for you as well?
Ajeigbe Blessing ( Replo Expert )
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VPN now
Ajeigbe Blessing ( Replo Expert )
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It continue cause since yesterday now I can’t view client work properly unless they check and give me feedback.
Noah Gilmore
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ah VPN, I see
Noah Gilmore
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but if you disconnect from VPN, it doesn't work?
Noah Gilmore
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very interesting
Ajeigbe Blessing ( Replo Expert )
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Only VPN makes it loads
Noah Gilmore
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right, got it. We'll also look into this internally, just to make sure that there's nothing here that we need to fix as well
Ajeigbe Blessing ( Replo Expert )
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Alright thanks but please that deep clicking before we edit it’s too much please I can’t even highlight to edit like 20 text once now. Only if I pick from the side.
Noah Gilmore
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have you tried double-clicking? if you double-click, it should select the "lowest" thing
Noah Gilmore
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working on a few updates to this as well
Ajeigbe Blessing ( Replo Expert )
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I know just saying my own thoughts on it. Thank you for attending to me.